As a hotel owner, the experience your guests have is one of the most important things. From the moment they arrive to the moment they check-out, you want them to be happy so that not only will they want to return, but they will also recommend you to others. Getting the best out of your hotel can be difficult, although there are a few things you can do to help. One way is to use technology to improve your processes and your customer’s satisfaction.
Marketing Your Hotel
You want to get people to book with you instead of the competition. Part of this will come from customer experiences and the reviews they give about their stay; it is also down to clever marketing. By using a marketing company such as Eventige, you can quickly raise your profile and your rankings in search results. That will give you an edge over your competitors that you can then build on with your customer service.
The Booking Process
Your guest’s experience of your hotel starts before they arrive. From the moment they choose to book a room with you, they’re judging your service and your ability to keep them happy. Although they can book by telephone, why not try and make the experience better by using technology? By utilizing mobile apps and your website, you can help make bookings more efficient and easier for your guests. They want to be able to choose the room they want and at a date they want without having to spend a lot of time doing it. That’s why rather than hanging on the end of a phone, using technology can make it easier.
Create More Organized Staff
Both your guest’s and your staff will appreciate a more efficient and streamlined process in your hotel. Having all the information on hand when a guest arrives, not only makes check-in easier and more pleasant for the guest, but it also saves your employee time. You don’t want to have your guest waiting while their room is arranged – all of this should have been done before they arrive. The computer system should also be able to quickly display any charges for room service and other services the guest has used when they check-out.
During Your Guests Stay
While your guests are at your hotel, it’s important to have all the booking and check-in information to hand. It will enable your staff to efficiently arrange taxis, alarm calls and other requirements the guest has specified. It will greatly improve your guests experience if they don’t have to remind your staff if something gets missed. Having an efficient back room system also prevents mistakes that are made with the guest’s bill. By having these systems in place, you can improve customer service and eliminate complaints.
By providing a good guest experience that is efficient and welcoming, you can grow your business and take on more customers. Technology can assist you and help to create a good reputation for the hotel and its staff.
